365cuc is fully committed to protecting the privacy and personal data of every member. This Privacy Policy clearly explains how we collect, use, store, and protect your information.
Updated: 1 January 2026Our Commitment To Your Privacy
The six key pillars of the 365cuc privacy policy that ensure your personal data is always kept secure and managed ethically.
All personal data and financial transactions are protected by 256-bit SSL encryption. Data is stored on secure servers that are inaccessible to unauthorised external parties.
365cuc has never and will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes without your explicit consent.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or by contacting our support team.
We only collect data that is strictly necessary to provide our services, process transactions and fulfil legal compliance obligations. No excess data is collected.
You may choose to receive or opt out of any marketing communications from 365cuc at any time. Your preference will be respected and enforced within 48 hours.
The 365cuc Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best international privacy protection standards in the industry.
Welcome to the Privacy Policy page 365cuc. We understand how important privacy is to you, especially when using an online platform that involves personal information and financial transactions. This document is written in clear, straightforward language so you know exactly how your data is handled.
This Privacy Policy applies to all users of the 365cuc website, mobile app, and all related services we provide. It describes the types of data collected, the purpose of collection, how data is protected, and your rights as the owner of that data.
365cuc collects various categories of information depending on how you interact with our platform. Below is a detailed description of each category:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, identity card/passport number | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Account registration, profile updates |
| Financial Information | Bank account number, bank name, transaction records | Deposits, withdrawals, KYC process |
| Technical Data | IP address, browser type, operating system, device | Automatic logs upon platform access |
| Game Data | Betting history, game statistics, playing habits | In-platform activity |
| Communication Data | Customer support records, live chat logs | Customer support interactions |
In addition to information you provide directly, we also collect data automatically as you browse our platform. This includes technical data such as IP addresses and device information, used solely for security purposes and to improve the user experience.
365cuc uses your personal data only for lawful purposes directly related to the services we provide. Every use of data has a clear legal basis, whether founded on your consent, contractual necessity, or legal obligation.
365cuc does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited situations, we may share your information with the following parties:
In the event of a company merger, acquisition, or asset sale, member personal data may be transferred as part of the business assets. You will be notified via email or an in-platform notification should this occur, along with information about the options available to you.
The security of your personal data is the highest priority at 365cuc. We continuously invest in the latest security infrastructure to ensure your data remains protected against both external and internal threats.
All communications between your browser and our servers are encrypted using the latest TLS protocol, making data unreadable to unauthorised parties during transmission.
Data is stored in commercial-grade data centres with strict physical access controls, redundant cooling systems, and protection against natural disasters.
Only authorised personnel with a clear job-related need may access member personal data. All access is logged and audited regularly.
Our systems are continuously monitored to detect any suspicious activity, intrusion attempts, or anomalies that could threaten data security.
365cuc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website.
Types of cookies we use:
We also use tracking pixels and server logs to analyse traffic trends, administer the platform and gather broad demographic information. All such data is processed in aggregate and cannot be used to identify any specific individual.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
Request a copy of all personal data we hold about you in a readily readable format.
Request the correction of any inaccurate, outdated or incomplete personal data held in our records.
Request the deletion of your personal data when it is no longer required, subject to legal retention obligations.
Object to the processing of your data for direct marketing purposes or in certain situations related to our legitimate interests.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Request that we restrict the processing of your data under certain circumstances, such as while a dispute over data accuracy is being resolved.
365cuc retains your personal data for as long as your account is active or as long as necessary to provide our services. Retention periods vary according to the type of data and applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity records | 7 years after account closure | AML & legal obligations |
| Financial transaction records | 7 years | Tax & audit requirements |
| Game & wagering logs | 5 years | Dispute resolution |
| Support communication logs | 3 years | Quality control & complaints |
| Technical data & server logs | 12 months | Security & digital forensics |
| Marketing data & cookies | Until preference is changed | Based on consent |
Upon expiry of the defined retention period, your data will be permanently deleted or converted into an anonymised format that cannot be used to identify you. The deletion process is carried out securely in accordance with internationally recognised data deletion standards.
The 365cuc platform may contain links or integrations with third-party services such as game providers, payment platforms, and analytics tools. It is important to understand that this Privacy Policy applies solely to the 365cuc platform.
All licensed game providers integrated with the 365cuc platform are required to comply with industry data protection standards. However, any direct interaction you have with their separate websites or applications is subject to their own privacy policies.
The 365cuc platform is strictly for individuals aged 18 years and above only. We do not knowingly collect, process, or store personal data from minors.
365cuc applies an age verification process during registration and a KYC process to ensure all members meet the minimum age requirement. This is part of our commitment to Responsible Gaming.
365cuc reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to the services we provide.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the 365cuc Data Protection Officer (DPO) team is ready to assist you.
[email protected]
Response within 1–2 working days
Available 24/7 within the platform
Instant support for general enquiries